To Dr. Goyen…

Thankyou for your outstanding professionalism during our recent visit. Your ability to show warmth and kindness, as well as a genuine care for our needs was greatly appreciated. We felt totally comfortable during the procedure and will recommend the Alia Clinic to all.

We are ecstatic with our results even though it is early ays.

You are a great team and we look forward to seeing you all at our next visit.

B and L

This is a selection of comments from our patient survey of 2007, a survey that we conduct annually on a variety of the clinic patients, and independently audited by our Alia Clinic’s accreditation co-ordinator, Sally.

• The personal and friendly service
• Professional service. Able to ask questions, have extra consultations without incurring additional cost. Care factor was high
• Friendly and caring
• Very welcoming. The procedure room did not have a hospital feel about it and the whole atmosphere seemed very calm and relaxing
• Everything
• Fast turnaround, very little waiting time between initial consult and procedure. Caring, helpful surgeon. Great results
• Friendly staff
• Attention to detail by Dr Goyen, no long waiting periods, excellent care immediately after the procedure (with jelly beans included)
• The treatment by nurses and doctors was faultless. I felt completely cared for and looked after
• Attention to detail
• Procedures performed quickly – no waiting period
• Reassurance from nursing staff
• Privacy & confidentiality were very important to me and were maintained by all staff
• The professionalism and the environment
• The best place in Australia
• I felt very comfortable having my procedure here, which is why I came back for more
• I cannot speak highly enough of Dr. Goyen. He was friendly and down to earth and extremely thorough in his explanations. He made me feel very relaxed and he and his assistant chatted casually to me throughout the procedure making it much less traumatic than my nerves imagined it might be!
• Thank you to everyone involved, you all made my husband and I feel very comfortable. After the procedure I was a bit sick and the staff were fantastic
• Loved the website. The before and after pictures and the initial consult sold me on your surgery over others
• Thanks for my new face!
• Thank you for your care and expertise
• Look forward to returning at a later date for perhaps contour threads Nursing staff were fantastic and made the procedure very entertaining and relaxing
• Thank you for seeking feedback. I’m impressed my opinions are important to you. As a patient this makes me feel like an individual who is important. The nurse after the procedure was highly professional and caring